Refund policy
At SEVEN STAR, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order on sevenstarbags.com.
No Return Policy
We do not accept returns for delivered products.
Once a product has been successfully delivered, it cannot be returned for reasons such as:
Change of mind
Wrong selection by customer
Size or color preference
Personal dislike after delivery
Ordering by mistake
Please review all product details carefully before placing your order.
Order Cancellation Policy
Customers may cancel their order only before the order has been dispatched.
Once the order has been shipped, cancellation requests will not be accepted.
To request a cancellation, customers must contact us immediately through:
Email/Support: Through our website contact page
If the cancellation request is approved before dispatch, the refund will be processed to the original payment method used during checkout.
Refund Eligibility
Refunds are only applicable under the following conditions:
1. Order Cancelled Before Dispatch
If an order is cancelled before shipment, the customer will receive a full refund.
2. RTO (Return to Origin) Due to Courier Issues
If the order is returned back to us due to courier-related issues, failed delivery attempts caused by courier service problems, or logistics issues not caused by the customer, a refund may be processed after verification.
3. Damaged or Wrong Product Received
Customers may request a refund or replacement only if:
The product received is damaged during transit, OR
The customer receives the wrong item.
Mandatory Proof Requirement
To claim any refund for damaged/wrong products, customers must provide:
A clear parcel opening video recorded from the beginning before opening the package.
The video must clearly show:
The sealed parcel
Shipping label
Unboxing process
Product condition
Claims without proper unboxing video proof will not be accepted under any circumstances.
Claim Time Limit
All damaged/wrong item claims must be reported within 3 days of delivery.
Requests submitted after 3 days from delivery date will not be eligible for refund or replacement.
Non-Refundable Situations
Refunds will not be issued in the following situations:
No opening video available
Minor thread issues or minor finishing variations
Product misuse, mishandling, or normal wear and tear
Refund Processing Time
Approved refunds are processed through Razorpay or the original payment method used during checkout.
Refund processing may take approximately 5–10 business days depending on the customer’s bank or payment provider.
SEVEN STAR reserves the right to approve or reject refund requests after verification.